Clear policy. No guesswork.
If you need to return, exchange, or make a warranty claim on a Skele10 product, this page outlines how each process works and what qualifies.
At a Glance
Need Help?
For returns, exchanges, or warranty claims, contact Skele10 customer support before sending anything back so we can issue return instructions.
Instagram30-day return window
You may initiate a standard return within 30 calendar days of the delivery date. Returns requested after that window are not accepted.
Eligibility Requirements
- Products must be in new, unused condition.
- Trying on for fit and feel is allowed, but no field use, cage work, or game play.
- Original packaging, tags, inserts, and accessories must be included.
- A valid order confirmation or receipt is required.
Return Process
1. Contact customer support to request return authorization.
2. Ship the product to the address provided with your return instructions.
3. Once the item is received and passes inspection, a refund to the original payment method or an exchange will be processed.
4. Please allow 7 to 10 business days for refund processing after inspection.
Size Exchanges
Size exchanges follow the same eligibility rules, but Skele10 covers return shipping for the first size exchange per order.
Non-Returnable Items
- Products showing dirt, scuffing, sweat, odor, or other signs of use beyond fitting.
- Products with removed, altered, or missing tags.
- Products returned without original packaging.
- Custom or personalized orders, if offered.
30-day coverage for defects in materials and workmanship
Skele10 products are covered by a 30-day limited warranty from the date of delivery. This warranty applies to defects in materials and workmanship under normal intended use.
What Is Covered
- Stitching separation or unraveling.
- Premature holes or tears not caused by external damage.
- Hardware failure, such as strap closure malfunction.
- Delamination or structural breakdown inconsistent with normal wear.
What Is Not Covered
- Normal wear and tear from regular use.
- Damage caused by misuse, abuse, negligence, or product modification.
- Cosmetic issues that do not affect performance.
- Damage caused by improper storage or exposure to extreme heat, moisture, or direct sunlight.
- Damage caused by chemical products not intended for leather sporting goods.
Note on grip enhancers: Standard baseball grip aids such as pine tar, grip spray, or rosin do not automatically void this warranty.
Damage directly caused by chemical products not designed for leather sporting goods may not be covered. Skele10 reserves the right to inspect and determine the cause of damage on a case-by-case basis.
Warranty Claim Process
1. Contact customer support with your order number and a clear description of the defect.
2. Provide photos that clearly show the issue. Skele10 may request the product for inspection.
3. If inspection is required, Skele10 provides a prepaid return shipping label.
4. If the defect is confirmed, Skele10 may repair the product, replace it, or issue a refund to the original payment method.
Refunds, shipping, and policy updates
Approved refunds are issued back to the original payment method. Please allow 7 to 10 business days after approval for the refund to appear on your statement.
Standard returns require customer-paid return shipping. First size exchanges per order have return shipping covered by Skele10. Warranty claims receive a prepaid return label when inspection is required.
Skele10 may update this policy from time to time. The version in effect at the time of purchase governs your return and warranty rights.
Questions before you send something back?
Reach out to Skele10 customer support first so we can help with the right return, exchange, or warranty path.